Step 1: Give our Support Line a call at 801-399-9200 Option 2. We want to know what is going on with your equipment. Often times what appears to be a problem with your Register or Credit Card Modem is actually an issue with your Network or Cables. We will help you troubleshoot everything to narrow down exactly where the problem is.
Step 2: If we have determined that your equipment does need to be sent in for repair, we will give you the appropriate address to send it to. We will also give you an RMA Number that you should send in with the device. This helps us to keep the repairs organized. Please make sure that it is packaged securely and send it to us when you can.
Step 3: Depending on how involved the repair is, it will take anywhere from a few days to a couple of weeks to repair the device. As soon as we have a good idea how long it will take, we will let you know.
Step 4: When you get your repaired equipment back, we would like you to call us again and have us on the line while you hook up your device again. We will make sure that everything works the way it should and we will send an invoice to the email of your Fee Manager.
Following these steps is the most efficient way for us to help you repair your malfunctioning equipment. Please use this so that you can have everything back working as quickly as possible.