This bug would allow a visitor to come to the park and pay for part of their entrance fee with a credit/debit/gift card. If the visitor had no other card to swipe to process the rest of the fee, it would freeze up the register and the only way out was to do a power cycle. This would process the partial amount of the fee but loose all transaction history with no receipts.
We are sorry this happened during the busiest time of year and we did implement some temporary changes that worked but it didn't reach all of you.
We have a new flash version of DatasymPro that eliminates this very issue. So, if you are affected by this and still do not have this update, please call and schedule with the support team to get this done. We will be very happy to help you through the process. It takes about 5-10 min per register. There are a few very important steps in doing this.
1) We are "Flashing" the register which means all data will be deleted. So, we will need to poll with USB/Comm2000 right before we flash that specific register. We also need to make sure that no sales are processed on it until the updated is finalized. This is per register. If you have multiple registers, we will be polling multiple times.
2) X and Z Tapes need to be ran
3) A shift report or end of day report will also need to be filled out...even if it is not the end of day. Please follow your Fee Managers instructions on the best policy before proceeding with this step.
The next step is to download the new flash from our Downloads section or click this link:
The next few steps require a member of our support staff. Please call or email us to get that scheduled at:
(801) 399-9200 or HelpDesk@NPSsupport.com
Thank all of you for your patience with us as we have worked tirelessly to get this resolved. We appreciate all of your support and continued partnerships as we look forward to a great FY2018!