Throughout the years of providing Point of Sale Support to the National Park Service, we have seen our share of silly issues. These are calls that make us laugh because of how simple they are to troubleshoot and fix. We are going to share with you our Top Six silly support issues that people have called us on. If you happen to be one of the people who called us with these issues, don't feel bad, we only laugh because all of us have made the same mistakes. 
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1. My printer is not printing!!! (Solution: Did you press the "On" switch?) 
2. My Register won't turn on!!! (Solution: Is the Power Cord plugged in?)
3. My Touchscreen is frozen!!! (Solution: They had cleaned the screen while it was still on and pressed all of the buttons. It overloaded the machine. A Service Reset Fixed it.)
4. I can't get my cash tray out of the drawer!!! (Solution: Try lifting it out. Granted they can be tricky to lift straight up.)
5. My card swipe isn't working. None of the Cards will work!!! (Solution:Try turning the card so the Mag Stripe faces the other way.)
6. I can't close my printer lid when I put in the new paper!!! (Solution: Remove plastic core left behind from last roll before putting in new roll.)

We've all had those moments when we can't figure out why something isn't working and the solution is something simple. Thank you to all of the people who called us with these great problems. Don't let this deter you from calling us with any problem you may have in the future. We love to help you even when it is something silly.

In the National Park Service, personnel changes can happen fairly often. As people move in and out of Fee Programs there are certain procedures that need to take place to insure a smooth transition. Especially when Fee Managers are changed, we highly recommend that you call us to help you with the change.

Things that need to be updated include:

1. Adding them as a new employee in Advantage.
2. Setting them up as an Administrator in Advantage.
3. Adding them as a new user in Comm2000.

If the new employee coming in has never used Advantage before we are more than willing to set up a time to do a training with them. We want to make sure that they are as comfortable as possible with the software so that their job is more manageable. 

In our day, it is becoming more and more uncommon for people to pay with cash. It is so easy and convenient to use a credit card that carrying cash is becoming old fashioned. Because of this, every park that collects a significant amount of fees has been set up with Credit Card Modems to accept card payments. However, to process credit cards, the park needs to be connected to some sort of network to communicate with the merchant. There is no way around this so we do whatever we can to make these communications possible.

Like every computer system, a cash register will on rare occasion simply not do what you want it to do. Sometimes a certain key won't work or a transaction won't finish and no matter how many times you push the same key it just won't bring you to the next screen. While this doesn't happen very often, when it does, we always start by doing the same thing; a Service Reset.

1. Make sure all of your cords are plugged in properly. (It may seem silly, but someone accidentally removes or bumps a plug more often than you may think.)
2. Switch the Register to Program Mode.
3. Type in 999 . Enter.
4. A window will pop up with a button that says Service Reset. Press it.
5. The Register will reset itself and most of the time will continue to work properly.

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If this does not solve your issue or if your register has frozen up completely and you can't type anything in, give us a call. There may be something else wrong with the unit and we want to troubleshoot it with you. Even if you have already done a Service Reset, we may ask you to do it again when you call just to be thorough.