- These units are strong and durable, but much less so when the drawer is open. Be careful to not lean on or put anything heavy on the open drawers because the track mechanism, which allows it to slide open, can be damaged.
- We have heard a few times that the drawer will not want to close easily. If it takes more effort to close the drawer than what you can exert with one finger, do not force it shut, then give us a call. Something may have slipped in the back and is not allowing the drawer to close properly. Forcing the drawer shut could bend the fragile components at the back of the unit.
- Make sure that there aren't any kinks in the wire that runs from underneath the drawer to the register. While it looks like a phone cord, it does have a small electric current running through it which allows you to pop the drawer open from the register interface. Twisting and bending the wire too forcefully can cause a short.
- Be careful when turning the drawer key. They are designed to twist very easily so if you encounter resistance, do not force it. It is possible that something is caught in the locking mechanism.
- These drawers last a very long time and after many years the track can lose its ability to open smoothly. Don't be afraid to apply a very small amount of WD-40 on the tracks to help it glide.
Your cash drawer has the fewest moving parts of any of the Point of Sale equipment we provide and therefore has the smallest chance of failing on you. We have tested several options and found that the drawers we distribute are an excellent quality product. As long as you take care of the equipment, it will be around for a very long time.