- Although the lids are tough and able to take a beating, it's not a bad idea to be careful when closing it each time. It does make a satisfying sound when you fling it shut, but try to resist the temptation.
- Somehow people manage to bend the cutting teeth out of shape and it makes it very difficult to tear the paper. We're not sure how they do it because the only thing that should be getting torn with the teeth is paper, but we have still seen a few with bent teeth. Just be careful that if something catches hard when you try to rip out the receipt, stop and open the lid to see why it is caught instead of pulling harder.
- Just like with any other equipment with wires, keep them as untangled as you can and avoid having any kinks in them.
- Just below the cutting teeth inside of the lid is a thin metal strip and below that is a black panel. This is the thermal part of the thermal printer and should never be messed with. If this piece is bent or broken, it will not print anything on the receipt. Just leave it alone and it should last pretty much forever.
We really like the printers we send to our clients. Considering how complex the machine is, we receive surprisingly few support calls about issues with them. The units are excellent and we have some in the field that have been out for ten or more years. As always, please give us a call with any issues that your equipment is having.