Nearly all of the registers we support are now touchscreens and our clients really seem to like them. However, like all things, they do sometimes act up. Most of the support calls we receive with the Touchscreens can be fixed with simple programming solutions we use. But we do sometimes receive calls about the hardware itself having an issue. These are usually caused by people mistreating the equipment and not caring for it properly. Here are a few suggestions to keep your Touchscreens in great condition for many years:
As with all of our equipment, we stand behind our Touchscreens knowing that they are excellent hardware. We have units in the field that have been working great for years and show no sign of slowing. Just taking a little bit of care will go a long way towards maintaining your Touchscreen for a very long time.
- When pressing buttons on the screen, try to not use your fingernail. The screen still works with a fingernail, but over time, your hard, sharp nail will cause dents and scratches in the screen. Replacing a screen is pretty expensive, so try to only use the pad of your fingertip.
- Be careful to press only one button at a time. Sometimes people will go a little crazy with the button pressing which can cause the screen to freeze. Doing something silly, like pressing the screen with your whole hand, will overload the system and cause it to stop working. Don't panic if you accidentally touch two at once, just don't mash the whole keyboard.
- Make sure that all of the wires leading into the Touchscreen are not twisted or bent. Like with all wires, if they are bent too much for too long, they can lose functionality. Try using twist ties or other solutions to keep the wires neat and untangled.
- Clean the Card Swipe every few months. All of our Touchscreens have the credit card swipe attached right to the side of it. Sliding a swipe cleaner through them every once in a while will prevent dust and other junk from building up. If the swipe becomes too dirty, it won't be able to read a card. You can find Card Swipe Cleaners online or we can send a few to you. Also, when sliding cards through it, an easy slide will get the job done. Excessive force not required.
As with all of our equipment, we stand behind our Touchscreens knowing that they are excellent hardware. We have units in the field that have been working great for years and show no sign of slowing. Just taking a little bit of care will go a long way towards maintaining your Touchscreen for a very long time.
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