For those of you using our registers, you know that at the beginning of the day you need to open a new batch. This is basically telling the register and credit card modem to create a new group of transactions. This helps in the remit process because if there are errors in the batch, it is very easy to track down when they happened. Sometimes though, we go to open or close a batch and we get an error message. This can be very frustrating when you know your register is about to endure an onslaught of anxious visitors or you just really want to get home after a long work day.
The majority of the time these issues arise because the register is having a hard time communicating with the credit card modem. It is sending a message down to the modem saying it is time to open or close a batch, but if the modem can't see the register, it won't be able to send confirmation back. Here are a couple of tips that will fix these errors 95% of the time.
- If your batch will not open, it may be because the cashier the night before never closed their batch. You will need to log on to the register with their credentials to close the batch first and then switch back to your credentials to open the new one.
- Give the modem and register a kick by power cycling the modem and then service resetting the register. If you have Merlin registers, you will have to shut down the register first.
Most of the time when this issue occurs, one of these two things will fix it. Sometimes however, there is a greater issue that concerns IP Addresses and other deeper programming. If one of these things doesn't work, please give us a call and we will walk you through a few more troubleshooting procedures. We will probably end up asking you to repeat the processes in this post just to be sure it was done correctly.
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