NPS SUPPORT
  • Blog
    • Join Our Mailing List
  • Home
  • Our Services
    • License & Support
    • Fee Schedule
    • LSA Acknowledgement Form
    • DatasymPRO Acknowledgement Form
  • Support
    • Downloads
  • Remote Meetings
    • Join Webex Meeting 1
    • Join Webex Meeting 2
  • Products
    • Advantage
    • Datacap
    • CradlePoint Routers
    • Receipt Paper
    • Thermal Printers
    • PartnerTech All-In-One POS
    • Touch Dynamic
    • Cash Drawers
    • Scanners
    • Ingenico
  • Training
    • Training Documents
    • Training Videos
  • Contact
    • Contact Us
    • About Us

NPS Blog

Announcements, Park visits, Training, and Tip of the Week

Silly Support Issues

2/24/2016

 
Picture
Throughout the years of providing Point of Sale Support to the National Park Service, we have seen our share of silly issues. These are calls that make us laugh because of how simple they are to troubleshoot and fix. We are going to share with you our Top Six silly support issues that people have called us on. If you happen to be one of the people who called us with these issues, don't feel bad, we only laugh because all of us have made the same mistakes. 
​
  1. My printer is not printing!!! (Solution: Did you press the "On" switch?) 
  2. My Register won't turn on!!! (Solution: Is the Power Cord plugged in?)
  3. My Touchscreen is frozen!!! (Solution: They had cleaned the screen while it was still on and pressed all of the buttons. It overloaded the machine. A Service Reset Fixed it.)
  4. I can't get my cash tray out of the drawer!!! (Solution: Try lifting it out. Granted they can be tricky to lift straight up.)
  5. My card swipe isn't working. None of the Cards will work!!! (Solution:Try turning the card so the Mag Stripe faces the other way.)
  6. I can't close my printer lid when I put in the new paper!!! (Solution: Remove plastic core left behind from last roll before putting in new roll.)

We've all had those moments when we can't figure out why something isn't working and the solution is something simple. Thank you to all of the people who called us with these great problems. Don't let this deter you from calling us with any problem you may have in the future. We love to help you even when it is something silly.

Comments are closed.

    Archives

    December 2020
    September 2020
    August 2020
    July 2020
    December 2018
    October 2018
    August 2018
    June 2018
    April 2018
    March 2018
    January 2018
    December 2017
    March 2017
    December 2016
    October 2016
    September 2016
    August 2016
    July 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    December 2015
    November 2015
    October 2015
    August 2011
    July 2011

    Categories

    All
    Advantage
    Back Office
    Back-Office
    Comm2000
    EMV
    Highlights
    Network
    Park Visits
    Registers
    Support
    Tip Of The Week
    Training

    RSS Feed

    Please call support if you have any questions.
    ​801-399-9200

Intermountain Advantage Group - 801-399-9200 - helpdesk@npssupport.com
Our support hours are as follows:
​Mountain Standard Time
Sat-Sun 9am to 1pm 
Mon-Fri 6am to 6pm
Photos used under Creative Commons from stevendepolo, CJS*64 "Man with a camera", pfctdayelise, _paVan_, awnisALAN, wwarby, greg westfall., Calvine Wu, Oregon National Guard, Wilson Hui, Sam Howzit, StockMonkeys.com, romanboed, crosathorian
  • Blog
    • Join Our Mailing List
  • Home
  • Our Services
    • License & Support
    • Fee Schedule
    • LSA Acknowledgement Form
    • DatasymPRO Acknowledgement Form
  • Support
    • Downloads
  • Remote Meetings
    • Join Webex Meeting 1
    • Join Webex Meeting 2
  • Products
    • Advantage
    • Datacap
    • CradlePoint Routers
    • Receipt Paper
    • Thermal Printers
    • PartnerTech All-In-One POS
    • Touch Dynamic
    • Cash Drawers
    • Scanners
    • Ingenico
  • Training
    • Training Documents
    • Training Videos
  • Contact
    • Contact Us
    • About Us