NPS SUPPORT
  • Blog
    • Join Our Mailing List
  • Home
  • Our Services
    • License & Support
    • Fee Schedule
    • LSA Acknowledgement Form
    • DatasymPRO Acknowledgement Form
  • Support
    • Downloads
  • Remote Meetings
    • Join Webex Meeting 1
    • Join Webex Meeting 2
  • Products
    • Advantage
    • Datacap
    • CradlePoint Routers
    • Receipt Paper
    • Thermal Printers
    • PartnerTech All-In-One POS
    • Touch Dynamic
    • Cash Drawers
    • Scanners
    • Ingenico
  • Training
    • Training Documents
    • Training Videos
  • Contact
    • Contact Us
    • About Us

NPS Blog

Announcements, Park visits, Training, and Tip of the Week

Starting A Remote Meeting From Our Website

11/20/2015

 
As most of our clients already know, in the past we used a tool called Juniper to be able to view your desktops when you called in for support. However, a couple of months ago, without warning, these meetings were discontinued for use for the National Park Service. Since then we have established a way for our clients to continue to use remote meetings until the DOI releases a more permanent solution.

On this website we now have a Remote Meetings tab which brings you to a page that shows the three types of remote meetings we are using. They are JoinMe, WebEx and GoToMeeting. to figure out which of the three your park should be using, please speak with your local IT and have them advise you. These will require you to download the software from the services site.

When you have a support issue that requires us to see your screen, we will ask you to start a meeting which you can do right from our website. Depending on which service you choose, you will then either give us a code or send us an email so that we can join your meeting and see what you are seeing. The first time will always be the longest, but don't worry, it will only get easier after that.

These meetings are such an important tool when it comes to supporting your systems that we highly recommend that you speak with your IT as soon as possible and that you become familiar with whatever service you choose to use. Taking the time to do this now while you are not having a system issue will be a lot better than trying to learn everything during a crisis. 

If you do need help or have any questions, you can always give us a call at 801-399-9200.

Comments are closed.

    Archives

    December 2020
    September 2020
    August 2020
    July 2020
    December 2018
    October 2018
    August 2018
    June 2018
    April 2018
    March 2018
    January 2018
    December 2017
    March 2017
    December 2016
    October 2016
    September 2016
    August 2016
    July 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    December 2015
    November 2015
    October 2015
    August 2011
    July 2011

    Categories

    All
    Advantage
    Back Office
    Back-Office
    Comm2000
    EMV
    Highlights
    Network
    Park Visits
    Registers
    Support
    Tip Of The Week
    Training

    RSS Feed

    Please call support if you have any questions.
    ​801-399-9200

Intermountain Advantage Group - 801-399-9200 - [email protected]
Our support hours are as follows:
​Mountain Standard Time
Sat-Sun 9am to 1pm 
Mon-Fri 6am to 6pm
Photos used under Creative Commons from stevendepolo, CJS*64 "Man with a camera", pfctdayelise, _paVan_, awnisALAN, wwarby, greg westfall., Calvine Wu, Oregon National Guard, Wilson Hui, Sam Howzit, StockMonkeys.com, romanboed, crosathorian
  • Blog
    • Join Our Mailing List
  • Home
  • Our Services
    • License & Support
    • Fee Schedule
    • LSA Acknowledgement Form
    • DatasymPRO Acknowledgement Form
  • Support
    • Downloads
  • Remote Meetings
    • Join Webex Meeting 1
    • Join Webex Meeting 2
  • Products
    • Advantage
    • Datacap
    • CradlePoint Routers
    • Receipt Paper
    • Thermal Printers
    • PartnerTech All-In-One POS
    • Touch Dynamic
    • Cash Drawers
    • Scanners
    • Ingenico
  • Training
    • Training Documents
    • Training Videos
  • Contact
    • Contact Us
    • About Us