As most of our clients already know, in the past we used a tool called Juniper to be able to view your desktops when you called in for support. However, a couple of months ago, without warning, these meetings were discontinued for use for the National Park Service. Since then we have established a way for our clients to continue to use remote meetings until the DOI releases a more permanent solution.
On this website we now have a Remote Meetings tab which brings you to a page that shows the three types of remote meetings we are using. They are JoinMe, WebEx and GoToMeeting. to figure out which of the three your park should be using, please speak with your local IT and have them advise you. These will require you to download the software from the services site.
When you have a support issue that requires us to see your screen, we will ask you to start a meeting which you can do right from our website. Depending on which service you choose, you will then either give us a code or send us an email so that we can join your meeting and see what you are seeing. The first time will always be the longest, but don't worry, it will only get easier after that.
These meetings are such an important tool when it comes to supporting your systems that we highly recommend that you speak with your IT as soon as possible and that you become familiar with whatever service you choose to use. Taking the time to do this now while you are not having a system issue will be a lot better than trying to learn everything during a crisis.
If you do need help or have any questions, you can always give us a call at 801-399-9200.
On this website we now have a Remote Meetings tab which brings you to a page that shows the three types of remote meetings we are using. They are JoinMe, WebEx and GoToMeeting. to figure out which of the three your park should be using, please speak with your local IT and have them advise you. These will require you to download the software from the services site.
When you have a support issue that requires us to see your screen, we will ask you to start a meeting which you can do right from our website. Depending on which service you choose, you will then either give us a code or send us an email so that we can join your meeting and see what you are seeing. The first time will always be the longest, but don't worry, it will only get easier after that.
These meetings are such an important tool when it comes to supporting your systems that we highly recommend that you speak with your IT as soon as possible and that you become familiar with whatever service you choose to use. Taking the time to do this now while you are not having a system issue will be a lot better than trying to learn everything during a crisis.
If you do need help or have any questions, you can always give us a call at 801-399-9200.
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